Description
Additional Information
Shipping & Return
Shipping Policy
Last Updated: 12.12.2024
At Shopinella.com, we strive to deliver your orders quickly and reliably. Please review our shipping policy to understand how we handle shipping, delivery, and any associated processes.
1. General Shipping Information
- We currently ship to Germany, the United States, and the United Kingdom.
- All orders include free shipping regardless of the destination.
- Orders are processed and dispatched Monday through Friday, excluding public holidays.
2. Processing Times
- Order Processing: Orders are processed within 1-3 business days of payment confirmation.
- You will receive an email with your order confirmation and tracking details once your order is dispatched.
3. Estimated Delivery Times
Destination | Delivery Time (Business Days) |
---|---|
Germany | 3–8 days |
United States | 5–15 days |
United Kingdom | 5–8 days |
- Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or weather conditions.
4. Shipping Carriers
We use reliable shipping partners such as DHL, Hermes, FedEx, UPS, and local postal services to ensure timely delivery. The specific carrier for your order will depend on your location and order size.
5. Customs and Import Duties
- Orders shipped outside the EU may be subject to customs duties, taxes, or fees.
- These charges are not included in the order total and are the responsibility of the customer.
- Please check your local customs regulations for more information.
6. Tracking Your Order
- Once your order is shipped, a tracking number will be sent to your email.
- You can use this number to track your shipment on the carrier’s website.
7. Delivery Issues
a) Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery time, please contact us at info@shopinella.com.
- We will investigate the issue and provide a resolution, such as reshipping the item or issuing a refund.
b) Incorrect Address
- Please ensure that your shipping address is accurate when placing your order.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses.
c) Failed Deliveries
- If delivery attempts fail due to the recipient being unavailable, the package may be returned to us. Reshipping costs will be the responsibility of the customer.
8. Returns Due to Non-Delivery
- If a package is returned to us as undeliverable, we will contact you to arrange redelivery.
- Additional shipping fees may apply for re-dispatching the item.
9. Damaged or Missing Items
- If your order arrives damaged or with missing items, notify us within 48 hours of receiving the package.
- Please include photos of the damaged packaging and items when contacting us at info@shopinella.com.
- We will work with you to resolve the issue by replacing the damaged items or issuing a refund.
10. Changes to Shipping Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and the updated date will be noted.
If you have further questions about our shipping policy, please contact us at:
Email: info@shopinella.com
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