Return & Cancellation Policy

Return and Refund Policy
Last Updated: [Date]

At Shopinella.com, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to assist you with returns and refunds. Please read our policy carefully to understand your rights and our obligations.

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1. Eligibility for Returns

You can request a return or refund under the following conditions:

• The item is unused, in its original condition, and with all tags and packaging intact.
• The return request is made within 30 days of delivery.
• The item is defective, damaged during shipping, or not as described.

Exceptions:

• Certain items, such as personalized products, perishable goods, and hygiene-related items (e.g., undergarments), are not eligible for returns unless they arrive damaged or defective.

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2. Return Process

a) Request a Return

• Contact us at info@shopinella.com with your order number, reason for return, and photos (if applicable).
• Our team will review your request and provide instructions, including the return address.

b) Prepare the Item

• Pack the item securely in its original packaging to prevent damage during transit.
• Include the original receipt or proof of purchase.

c) Ship the Item

• Use a trackable shipping method and retain the receipt for your records.
• You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

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3. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the outcome.

a) Approved Refunds

• If your return is approved, a refund will be processed to your original payment method.
• Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

b) Partial Refunds

Partial refunds may be issued in the following cases:

• The item is returned after the 30-day window (up to 60 days, subject to approval).
• The item is not in its original condition or has missing parts.

c) Non-Refundable Items

The following are non-refundable:

• Shipping costs (except in cases of defective or incorrect items),
• Items returned without prior approval or outside the eligible return period.

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4. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify us within 48 hours of receiving the item.
• Provide clear photos of the damage or defect along with your order details.
• We will offer a replacement, repair, or full refund, depending on the issue.

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5. Order Cancellations

a) Before Shipping

• You can cancel your order before it is shipped for a full refund.
• Contact us at info@shopinella.com immediately after placing the order.

b) After Shipping

• If the order has already been shipped, it cannot be canceled. You may return the item after receiving it.

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6. Exchanges

• We currently do not offer direct exchanges.
• If you wish to exchange an item, please initiate a return for the original product and place a new order.

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7. Lost or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or payment provider.
2. Contact your credit card company, as processing delays may occur.
3. If the issue persists, email us at info@shopinella.com for assistance.

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8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and the updated date will be noted.

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Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at:
Email: info@shopinella.com